Technology Helpdesk
Email: helpdesk@jxwu.net
or call us at 269-471-6016
The Technology Helpdesk operates the Computer Support Line call center and is responsible for providing technical assistance to students, faculty and staff. "The Helpdesk" is staffed mostly by student computer technicians and offers the following services:
- Andrews username and password troubleshooting, including password reset and access issues
- Basic (limited) troubleshooting of personal and University-issued computers and mobile devices
- Basic (limited) troubleshooting to connect to University email systems
- Basic (limited) troubleshooting for Andrews University Apartments modem and network connectivity
- A liaison to School of Distance Education & International Partnerships and Griggs International Academy online support
Hours of Phone Operation
SERVICE DISRUPTIONS DUE TO COVID-19 In this time of remote working and online classeses, students and employees have been encouraged to study and work from home during this period. Visit the Andrews University COVID-19 web resource for more information.
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